TradedocAwaab's Law repair log
A blank hazard-response and repair log you can print and fill by hand. Or the faster option — log every report on the phone, investigation date and repair start auto-tracked against the 14-day and 7-day clocks. Tracks Awaab's Law (Social Housing (Regulation) Act 2023, with PRS extension expected October 2026).
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What it is
A hazard-response and repair log for landlords subject to Awaab's Law. The Law sets fixed timescales for landlords to investigate and act on reported hazards — 14 days to investigate, 7 days to begin repairs once a serious issue is identified. The log records every report, investigation outcome, repair action, and resolution date. It is the audit trail that proves compliance and the only realistic defence against a Section 9A Landlord and Tenant Act 1985 disrepair claim.
UK legal requirement
Awaab's Law was introduced by the Social Housing (Regulation) Act 2023 and brought into force for the social rented sector on 27 October 2025. Phased extension: from October 2026 the social-sector duty broadens to cover excess cold/heat, falls, structural collapse, fire, electrical, explosions and hygiene hazards. Phase three extends Awaab's Law to the private rented sector — timescales subject to consultation but expected to follow the social-sector pattern (14 days investigate; 7 days begin repairs once a serious issue identified). Legal route for tenants: Landlord and Tenant Act 1985 s.9A (fitness for human habitation) plus enforcement notices from local authorities.
Compliance status
This template tracks Awaab's Law (Social Housing (Regulation) Act 2023) — PRS extension expected from October 2026; Renters' Rights Act 2025 — Information Sheet duty (by 31 May 2026) and mandatory written tenancy information (from 1 May 2026). Our compliance radar crawls the publishing bodies every six hours — see the standards we build to today or the radar of what's coming next.
Engineer remains responsible for verifying compliance with the version applicable to their work. TradeDoc is a tool, not a regulator.
Who needs it
- ·Social landlords (already in scope from 27 October 2025)
- ·Private landlords once the PRS phase is brought into force (expected from October 2026)
- ·Letting agents managing tenanted property under landlord instruction
- ·Build-to-rent and student-let operators — same duty regardless of provider type
What goes on it
Every mandatory field, in the order the inspector or auditor will check them.
Tenant report
Date and time received, channel (phone, email, app, in-person), tenant name and contact, property address, hazard reported in the tenant's own words. Photos and videos attached where supplied.
Hazard classification
Type of hazard against the Housing Health and Safety Rating System (HHSRS) categories — damp/mould, excess cold/heat, falls, structural collapse, fire, electrical, hygiene. Severity rating (significant / non-significant) drives the timescale.
Investigation
14-day clock from receipt of the report (extended for genuine access difficulties — log them). Inspector name, qualifications, date attended, findings, photos, recommendations. Where investigation needs longer, log the reason and the revised timescale.
Decision and notification
Whether the hazard meets the significant-risk threshold for repair. Notification to tenant in writing within statutory timescale — what was found, what will be done, by when. Where no action is needed, written reasons to the tenant.
Repair start
7-day clock from identification of a serious issue (hazard meeting the threshold). Contractor instructed, materials ordered, access arranged with tenant. Where repairs cannot start within 7 days, log the reason and the contingency.
Repair completion
Date repair completed, contractor sign-off, photos of remediated condition, tenant sign-off (or note where tenant refuses to confirm). Any follow-up monitoring (damp/mould often needs a 90-day re-inspection).
Decant or alternative accommodation
Where the property is uninhabitable during repair, log the alternative accommodation, who paid, dates of decant and return. Awaab's Law expects active management, not 'tenant problem'.
Closure and review
Final closure date, total clock from report to repair, lessons-learned note. Recurring issues (same property, same hazard) flag a deeper investigation requirement.
Common mistakes on a hand-filled one
The small things that get picked up on audit, insurance review, or when the next engineer reads it.
- ✗Treating the 14-day clock as 'two working weeks' — it is calendar days from receipt; weekends and bank holidays count
- ✗Logging a verbal investigation outcome without written notification to the tenant — written notification is a statutory step, not a courtesy
- ✗Starting the 7-day repair clock from the contractor's quote date rather than from identification of the serious issue — clock starts at decision
- ✗Failing to log access difficulties as the reason for delay — silence on access is treated as landlord delay; document every attempt to gain access
- ✗Treating damp/mould as 'condensation, tenant lifestyle' without a formal investigation — Awaab Ishak's case turned on this exact dismissal pattern, and the courts now treat 'tenant lifestyle' as a red-flag answer
- ✗No alternative-accommodation arrangement for a property that becomes uninhabitable during repair — the duty includes ongoing habitability, not just remediation completion
The faster option
Fill one on your phone in 2 minutes
Pick the template. Answer the fields. Customer signs from their inbox. PDF saved in the vault with a unique number. Free forever on your first 100 docs a month. Pro £15/month adds custom branding and one-tap customer email. No card at sign-up.
Frequently asked questions
Does Awaab's Law apply to private landlords?+
From October 2026 onwards. Awaab's Law was introduced for the social rented sector (in force 27 October 2025). The Renters' Rights Act 2025 implementation roadmap commits to a phased extension to the private rented sector — timescales subject to consultation but expected to follow the social-sector framework. Private landlords should be log-ready before October 2026.
What are the timescales?+
Investigate the hazard within 14 calendar days of the tenant's report. Begin repairs within 7 calendar days of identifying a serious issue. Complete repairs within a 'reasonable and legally defined timeframe' depending on severity. Where the property is uninhabitable during repair, alternative accommodation is part of the duty.
What hazards are covered?+
Initially damp and mould plus emergency hazards. From October 2026 the social-sector duty broadens to excess cold/heat, falls, structural collapse, fire, electrical, explosions and hygiene. By 2027 it covers all HHSRS hazards (excluding overcrowding). The PRS extension is expected to mirror the social-sector phasing.
What if I can't get access?+
Log every attempt to gain access — date, time, contact made with tenant, response. Repeated tenant refusal to grant access pauses the clock but does not end the duty. Document the access difficulty and the steps taken to overcome it. Failure to log makes 'we couldn't get in' a weak defence.
What's the legal consequence of breach?+
For social landlords: Regulator of Social Housing enforcement and Housing Ombudsman determinations. For all landlords (including PRS once in force): Section 9A Landlord and Tenant Act 1985 disrepair claim, with damages and possession-claim defence implications. Local authority enforcement notices under the Housing Act 2004 sit alongside.
Do I need to log a hazard the tenant later withdraws?+
Yes. Log the report, the investigation, the outcome, and the tenant's withdrawal — and the reason given. A withdrawn report is part of the audit trail, not a deletion. Recurring withdrawn reports against the same hazard are themselves a flag for deeper investigation.